Confused: “I have a nephew who has been having problems for years already. He does not accept help or advice, but lately he is behaving in a more and more confused manner,” a family member says. "I can not help him, what do I do now?"

Abused: "My neighbour, a demented elderly man, is tied to his chair each time his wife goes to the supermarket. This isn’t supposed to happen, is it?”

Depression: "I am worried about my brother. After his divorce he hardly comes out of the house anymore. He does not want to see anyone anymore. What do I have to do?”

Addicted: "I think these parents have an alcohol problem. There are three young children in the family who I hardly see. How can I bring this family into contact with assistance? There should be someone who can advise me on that.”

Neglected: "In one of our flats live two tenants who neglect themselves and pollute their environment. The woman is retarded. The man is sickly and is in bed a lot. The woman suffers from collector’s mania and the situation is becoming a fire hazard.”

Concerned: "I suspect the care worker who in the mornings washes my sick grandmother sometimes takes valuable things from her house."